GenAI doesn't stand still.
Neither should your operations.
Your agents don't just run on infrastructure — they reason, adapt, and drift. Traditional managed services see the servers. We see everything.
Traditional managed services weren't built for this
GenAI isn't deploy-and-forget. Models improve, costs shift, and best practices evolve weekly.
Silent Failures
Model output quality degrades without errors. Quality drops 15% and nobody notices until a customer complains.
Unpredictable Costs
One prompt change or tool exposure can 10x your bill overnight. Token economics are nothing like compute pricing.
Weekly Disruption
New models, frameworks, and attack vectors every week. Yesterday's best practice is today's anti-pattern.
Wrong Expertise
GenAI demands expertise several layers above infrastructure — evals, prompt management, per-agent SLOs.
ProdWorks™ Framework
Powered by the ProdWorks™ Framework — our adaptive production standard that wraps every solution we deploy.
The layers adapt to the solution. The standard doesn't.
GenAI Quality Management
Your agents get better every month
Continuously monitoring and improving the quality of GenAI agent outputs — using automated evaluation, real user feedback, and drift detection.
GenAI Quality Management
Your agents get better every month
Continuously monitoring and improving the quality of GenAI agent outputs — using automated evaluation, real user feedback, and drift detection.
One platform. Every layer.
Our team operates from a purpose-built GenAI operations platform — visibility into every agent decision, every tool call, every token spent.
Two paths to Advance
Both include proactive and reactive support. The difference is depth.
Inferdat
Observe
Included
Inferdat Observe
Full platform access included — for your engineers and stakeholders, not just our team.
Essentials
Monitor & Respond
We monitor quality, cost, and reliability so degradation never becomes a customer problem.
Quality monitoring & drift detection
Caught and diagnosed before your users notice
4-hour incident response
On any SLO breach, any time of day
Full infrastructure monitoring
Every AWS service powering your GenAI workloads, in one place
Break-fix support included
Prompt and guardrail fixes without a separate engagement
Monthly report + quarterly review
Quality trends, SLO compliance, cost breakdown, security summary, and strategic planning
Inferdat
Observe
Included
Inferdat Observe
Full platform access included — for your engineers and stakeholders, not just our team.
Professional
Optimize & Evolve
Everything in Essentials — plus a team that proactively optimizes and evolves your systems.
Continuous prompt engineering
Every improvement validated against your eval datasets before it ships
Cost optimization as the model landscape evolves
New models benchmarked against your workloads, right-sized as better options emerge
Security guardrails continuously tuned
Tested against new attack vectors as they emerge
Closed-loop quality improvement
User feedback reviewed by domain experts and turned into validated test cases
GenAI best practices applied proactively
Framework updates and emerging patterns adopted before they become table stakes
1-hour response + dedicated success manager
Bi-weekly cadence, one person who knows your system deeply
When your GenAI workloads need new capabilities
VALUE-BASEDNew agents, integrations, and capabilities — scoped as focused engagements with value-based pricing. Once delivered, they roll into your Advance subscription. We often identify these opportunities before you do.
Built different from traditional managed services
We're not a generic MSP that bolted on a GenAI practice. GenAI operations is all we do.
vs. Generic Cloud MSPs
Optimized for a stable stack where the rules don't change week to week.
- Built for GenAI's pace of change
- Prompt, model, and cost expertise — not just infra
- Proactive optimization, not just monitoring
vs. Building In-House
Internal teams know the business, but GenAI ops is a specialized craft that takes cross-customer exposure.
- Dozens of GenAI deployments under our belt
- ProdWorks™ standard on every system
- Operational patterns you'd take years to develop
vs. Contractors & Small Agencies
Great for a build, but ongoing operations need structure — not just reactive fixes.
- Formal SLOs with monthly reporting
- Continuous improvement cycle built in
- Dedicated team, not rotating contractors
Common questions
Ready to operationalize your GenAI investment?
Let's discuss which tier fits your needs and how we can start operating your GenAI systems.